SUMMARY AND SKILL

 

An accomplished senior-level IT Professional with 22 years’ experience positioned to lead the next generation IT professionals and technology.  Interconnected information management disciplines to deliver value-based programs with commitment, shared purpose and achievement of enterprise goals in:

 

Enterprise Information Mgmt	Performance Mgmt	Business Intelligence
Program Mgmt	Data Governance	Data Management
Data Quality	Project Mgmt	Organizational Skill / Mgmt
Information Protection	Vulnerability Mgmt	Military Leadership

 

PROFESSIONAL EXPERIENCE

 

Enterprise Network Operations / Incident Manager                                                            July 2014 - Present

ARMA Global (Special Operations Command), MacDill AFB, FL

 

·                           Directly Manage 25 IT professions and 23 others indirectly located in geographically separated areas

   worldwide.  Provides senior level IT planning, engineering and implementation expertise to assist with                                              developing innovative IT engineering technical solutions concepts and recommendations.

·                           Plans, designs engineers, manages and implement funded technical solutions that improve efficiency and

      effectiveness of critical IT services; analyzes critical network performance metrics. Performs actions in                                    compliance with Service Level Agreements (SLA).                           

·                        Ears and eyes of Special Operation Command (SOCOM) datacenter providing real world IT situational

      awareness, ASI, system administration as the manager of the 24/7/365 incident management and Tier I & II

      global data center monitoring teams.

·                           Establish criteria for Incident Management support requirements, including equipment and service

   coverage, Priority-levels, definitions and characteristics, incident classification and prioritization schema,                                escalation requirements, communication requirements with Government IT personnel and end-users.

 

Senior Communications Non-Commissioned Officer                                                      May 2010 – July 2014 U.S. Air Force, White House Communications Agency, Washington D.C

 

·               Served as Senior Communications Non-Commissioned Officer to President, Vice President, Military Aides and key staff Provides Information Technology and Communications support for $220M Multi-Network Enterprise.

·               Lead communicator in the Presidents Emergency Operations Center delivering communications, command and control to Air Force One, Marine One and daily presidential motorcades; Afforded with authority to activate emergency actions to ensure Continuity of Government.

·               Led IT Project Management for cyber security / risk, certification & accreditation efforts for the Presidents Emergency Operations Center (PEOC) as part of the $600Mil Integrated Operations Center (IOC renovation.

·               Managed / trained and led team of 22 personal responsible for unique Federal Aviation System, Monitors Domestic Event Network and Secret Service systems, Missile Warning Command Systems, Personal Protection Division, Tiger Wall IT communication systems.

 

 

 

 

Intrusion Detection / Vulnerability Assessment Manager                                                       May 2006 – May 2010 U.S. Air Force, Pacific Network Operations Center, Hickam AFB, HI

                                         

·               Led team in monitoring / incident response on HQ Pacific Air Force (PACAF) 45k user enterprise multi-platform network.

·               Managed theatre-wide Cyber Security Vulnerability Management and Intrusion Detection ASIM sensor grid situational awareness from Tier 0 to Tier 3 and provide mitigation and improvement recommendations; perform analysis both verbally and in writing for all sensors, tool events, disruptions, outages and/or anomalies; coordinate, report and direct network responses through orders, policies, procedures and guidance from NSA, DISA,, PACOM and the U.S Air Force.

·   Analyze all network traffic utilizing Symantec IA, ESM, CSP, Source Fire, Air Force ASIM applications

     developed processes and policy to action CAT events for 10 geographically separated military facilities spanning

     1.2Mil miles.

·   Performed network auditing / penetration testing / security inspections / hardening on PACAF wide network.  Ran

     largest PACIFIC Information technology exercise "Terminal Fury" for three years.

·    Quick response to Cross Site Scripting, SQL Injection, Path Disclosure, Denial of Service, Code Execution,

    Memory Corruption, Cross Site Request Forgery, buffer overflows and other securing of web based applications

     (Data Loss Prevention goals)

·    Continuity of Operations (COOP) manager in the form of disaster recovery and preparedness

·     Served as Training Manager for IT organization for 130 personnel to include Responsible for task assignments, performance reviews, and training of IT personnel in support of a 3000+ user and 40+ Windows Network Enterprise, all Domain and infrastructure hardware including installation, configuration, and maintenance, Windows  Domain administration of permanent locales, Windows Active Directory design and implementation with deployable elements.

 

Special Intelligence Communications Shift Supervisor                                                          May 2003 – May 2006

Defense Intelligence Agency, Washington D.C

 

·     Defense Message Center Test Administrator and Program Manager for the Intel Community representing DIA/CIA

·     CSP Messaging Administrator for Intel Hub System processing 3 million messages monthly

·     Decision Agent Administrator processing message traffic via Microsoft 2003 Cluster Server and Microsoft Exchange 2000 configurations and active directory for Defense Attaches around the world and LOTUS Notes for State Department

·     Traffic Analysis/Vulnerability Manager on CSP, DMS and Exchange Message Traffic

·     Office continuity of operations administrator for disaster recovery

·     Network / System Administrator  functions for MS Server 2000, 2003 / MS Exchange 2000 / 2003 on 5 multiplatform networks for 1200 personnel in Qatar and Iraq that including deployment  and maintenance functions of all servers, backups, patches, vulnerability management, software management / implementation, upgrades and user level administration from June 2004 - January 2005

 

Non-Commissioned Officer Windows Network Administration                                            May 2000 – May 2003 U.S. Air Force, Air Force Technical Applications Center – Patrick AFB, FL

 

 ·    Designed and managed a Windows NT domain including DNS, WINS, DHCP, and Exchange 5.5 and Exchange

       2000 on 3 platforms using Cluster Server configurations.  Customers located throughout the world

·     Provided account, e-mail, application support including MS Office 95/97, Lotus SmartSuite, CHCS, Windows  

        95/98/NT/2000 support, computer hardware, printers, and backups, restores, and X-Merge

·      Performed vulnerability assessments / management tasks, patch management, accreditation and auditing while

        implementing the organizations first cyber specified technology operations

 

Additional experience / information from previous Air Force assignments & deployments available upon request 

 

EDUCATION AND PROFESSIONAL DEVELOPMENT

·         Masters Degree: 31 Mar 2013 in Management Info Systems/Digital Forensics (Summa cum Laude 3.85 GPA)

·         Bachelors Degree: 31 Dec 2011 Info Technology Systems (Cum Laude 3.55 GPA)

·         Associates Degree: 31 Jan 2009 Computer Info Systems, Community College of the Air Force

·         COMPTIA Security + CE Certification May 2015

·         SCRUM Master Trained

 

AWARDS

·         2012: White House Military Office Senior NCO of the Year

·         2011: White House Communications Agency Senior NCO of the Quarter

·         2009: 67th Network Warfare Wing NCO of the Year

·         2009: 561st Network Operations Squadron NCO of the Year

·         2008: 561st Network Operations Squadron NCO of the Quarter

·         2007: Hickam Air Force Base Team of the Year (Pacific Air Force Intrusion Detection)

·         2000: 21^st Space Group C4 Airman of the Year